FactMaster: About: Support

FactMaster is much than just software. It is a complete service that includes the across-the-board support you need to get the most out its use.

Client Services.
FactMaster includes telephone support from our knowledgeable team of experts. They can be reached at (949)743-6363 or (801)955-3113 during our normal business hours on Monday-Friday, 7:00 AM to 4:00 PM, Pacific time (except stock market holidays). Questions can also be faxed to (949)743-6315 or sent by E-mail to frontier@sungard.com. Please provide us with your Software Registration Number on any communications.

On-Line Help System.
An extensive on-line Help system can be accessed at any point in FactMaster by simply pressing the F1 key. The information that appears is context-sensitive to the field being queried. Under the Help menu, there is a full Table of Contents and cross-reference search capability.

User's Guide.
A 300-page FactMaster User's Guide is supplied to each new user. Updates to the manual are sent automatically each year when there have been substantial changes to the program. The User's Guide describes the general features and operation of FactMaster. The chapters are organized to cover each menu item and field in the program.

Read-Me Installation File.
Following installation of the quarterly software update, a file will appear that describes the important changes that appear in the latest version of FactMaster. Please read this file before proceeding to use the new version.

Quarterly Newsletter.
Frontier News is published each calendar quarter in conjunction with the quarterly software update. The newsletter provides clients and other interested parties with current information about our company and the investment technology industry.