FactMaster: About: Support

FactMaster is much than just software. It is a complete service that includes the across-the-board support you need to get the most out its use.

Client Services.
FactMaster includes telephone support from our knowledgeable team of experts. They can be reached at 801-955-0705 during our normal business hours on Monday-Friday, 7:30 AM to 4:30 PM, Mountain time (except stock market holidays). Questions can also be sent by E-mail to frontier@sungard.com. Please provide us with your Software Registration Number on any communications.

On-Line Help System.
An extensive on-line Help system can be accessed at any point in FactMaster by simply pressing the F1 key. The information that appears is context-sensitive to the field being queried. Under the Help menu, there is a full Table of Contents and cross-reference search capability.

Read-Me Installation File.
Following installation of the quarterly software update, a file will appear that describes the important changes that appear in the latest version of FactMaster. Please read this file before proceeding to use the new version.